Front page Implementation of Metsähallitus’ customer survey Implementation of Metsähallitus’ customer survey Date: 1.3. –31.5.2022 Research, studies Metsähallitus’ Nature and Wilderness Services have intensified their cooperation. MDI carried out an electronic survey focusing on customer experience and digital services which was distributed to active users through Metsähallitus’ channels and networks and to 1,000 Finns through the CINT consumer panel. A total of 2,254 responses were received. MDI analysed the results and delivered a summary report to Metsähallitus. Keywords: Digitalisation Environment Knowledge management Tourism
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