Value-based steering in social and healthcare and in employment services helps to steer these services towards their goals

The report Route map to value-based steering of the VN TEAS-project Value-based steering in social and healthcare and in employment services has now been published. The project created a value-based screening model for social and healthcare and employment services which looks at the service system from the customer’s perspective. In addition, the main objective of the service system is to maximize the health, ability to function, well-being and autonomy of the population and to reduce disparities between population groups for the lowest possible cost.

Value-based steering is based on information channelled from individual clients through producers to service providers and the national repository. Effectiveness information enables the social and healthcare and employment services to be guided more strongly in relation to the organiser’s goals.

The value-based steering model focuses on how the organiser can control effectiveness through various means (norm, resource, information and interaction steering). The organiser sets customer-specific goals which it directs through the producers to different types of groups. The model introduces the basic principles of effectiveness and steering as well as the structures that define the operating environment and their challenges in social and health and employment services. As a background to this, the applications of value-based steering are described, i.e. Finnish pilots and international examples.

The survey was carried out by MDI, NHG Consulting and the University of Helsinki for the Prime Minister’s Office.

Link to the report: https://tietokayttoon.fi/julkaisut/raportti?pubid=URN:ISBN:978-952-287-820-5