The “Evaluation of Digital Municipality Experiment” report has been completed. According to the study, the experiments represent an important nationwide opening in the promotion of municipality digitalisation. By promoting the further utilisation of digitalisation in the municipalities, progress has been made towards the modernisation of municipality operating methods and service structures in order to develop customer-oriented operations in the municipal sector and to improve the production and operating methods of municipal services. According to the evaluation, various solutions have been developed and lessons learned during the pilot projects. In particular, the experiments have provided new insights into how the digitalisation of the municipalities should, in future, be promoted at the national level and also in terms of the role played by experimental activities in this area.
The purpose of the study was to support the successful implementation of digital municipality experiments, to produce experimental evaluation data, to develop experimental evaluation and to support the broader impact of experiments. The report summarises the current state of digital municipal experiments, detailed separate evaluations of four sites, set out a model for the predictive impact evaluation of experiments and produced tools to support the implementation of experiments.
The Digital Municipal Pilot Project was launched in autumn 2016 and utilised a pilot culture in the development of municipal services and practices. The goal was, for example, to promote the development of municipal practices and service production, to gain time benefits through digitalisation, to increase networking and to increase the customer-oriented operation of the municipal sector.
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